Thematic Report

Future of Work-From-Home in GBS | Separating Hype from Reality

COVID-19 has fundamentally altered the Work From Home (WFH) proposition for global organizations, prompting a shift from opportunistic leverage in 2020 to rapid integration within the future delivery model strategy. As the world starts to look beyond COVID-19, both employer and employee preferences will change, and so will the approach to WFH. The report will be relevant for a broad set of stakeholders – buyers / parent organizations, service providers, Global Business Services (GBS) organizations, and industry influencers, such as investors and industry bodies.

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