Tech Bytes for Business Leaders: Workplace-as-a-Service (WaaS)

While Workplace-as-a-Service (WaaS) models were already gaining traction before the pandemic, the rise of cloud-based workplaces during the pandemic have further fueled their growth. The pandemic has necessitated the move toward cloud-based workspaces delivered in as-a-service models, as businesses adjust to the next normal of limited CAPEX investment and sustained Work From Home (WFH).

Before the pandemic, WaaS adoption was largely limited to specific industries (professional services, retail, technology, start-ups, etc.) and personas (sales, onsite agents, etc.), driven by the need to eliminate CAPEX investment in workplaces and frequent travel/movement of employees. But the pandemic has made WaaS models a business necessity to operate and compete in the next normal.