Contingent Workforce Management (CWM) / Managed Service Provider (MSP) and Services Procurement / Statement of Work (SOW) PEAK Matrix® Assessment 2021
The global Contingent Workforce Management (CWM) market is experiencing rapid transformation, as buyers demand increasing services from service providers. In addition to employing traditional temporary labor, buyers are relying on third-party providers to manage additional labor categories, including services procurement / Statement of Work (SoW), Independent Contractors (ICs), and permanent labor. Temporary labor still constitutes a major proportion of spend managed by Managed Service Providers (MSPs), though services procurement has also garnered a significant share over the past few years, with its share in the total spend managed by MSPs increasing steadily. In response to these evolving requirements, service providers are making significant investments across areas including services procurement management, IC management, analytics, and consulting capabilities.
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