Scope
PricePoint Q4 2019 features:
- An assessment of pricing drivers in ITO and BPO, including:
- Buy-side dynamics
- Supply-side dynamics:
- Key macroeconomic factors:
- Overall impact of the drivers on pricing in Q4 2019:
- Pricing outlook for Q1 2020:
- Guidance on Service Integration and Management (SIAM) services:
Contents
This report contains in-depth analysis of the drivers that impact ITO and BPO services pricing in India and the US, including:
- Buy-side drivers, such as deal size, deal volume, value mix, and new deal renewal mix
- Supply-side drivers, such as resource utilization, support costs, and service provider financial performance
- Macroeconomic factors, such as operating cost inflation and foreign exchange rates
This report also assesses the cumulative impact of these drivers on pricing in Q4 2019 and provides the outlook for Q1 2020.
The featured research includes an assessment of:
- SIAM outsourcability
- Types of service integrator roles and the factors impacting the effectiveness of such roles
- SIAM implementation stages and activities
- SIAM as an overall percentage of deal TCV
Page Count: 38