Viewpoint
The Service Delivery Automation (SDA) Journey
In the continuing search for business process efficiency, Service Delivery Automation (SDA) is truly the next big thing. It not only promises cost savings, but other benefits such as reduced errors, faster operations, and 24x7 coverage. Predictably, there is high demand for SDA technologies such as Robotic Process Automation (RPA) but organizations need to evaluate a number of factors for various decision points to select the most appropriate automation route for successfully adopting and implementing SDA. Many organizations have already made very successful initial forays into this field. Some have got to the best answer through a degree of trial and error. That is to be expected in a rapidly evolving and still immature market.
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