“I think it’s an employee’s market right now. I don’t think that’s just a US thing, I think that’s fairly global. We’ve done some recent research that shows the demand and cost increases or wage increases really is a global trend.”
In this episode, host Philip Ideson speaks with Amy Fong, Vice President of Sourcing and Vendor Management at Everest Group. Amy has had a front-row seat to procurement transformation as both practitioner and an advisor, and she is currently focused on services categories.
Amy answers service-specific questions about:
- The roles and industries where labor shortages are the greatest – and therefore the potential price increases are the highest
- Evidence that companies may be pre-buying digital services the way they were hoarding toilet paper in 2020
- The trends she sees with regard to service providers integrating technology and automation into their delivery models