Across industries, the adoption of generative AI (gen AI) has been a game changer for how we work. It has helped create efficiencies, streamline programs, and boost employee engagement and productivity.
According to an Everest Group study (which was supported by TELUS International), 55% of customer experience leaders said they planned to spend at least US$1 million implementing AI in the next 12 to 18 months. With this growth, organizations need a measured approach to adopting the technology responsibly.