Business process outsourcing (BPO) firms abroad, including those in India, will likely continue to have many of their employees working from home even after the pandemic, a future that will require the Philippines to reimagine its policies and tax breaks or else get left behind, a global research firm said.
This is not the direction the rest of the global industry is taking, according to officials of Everest Group, a research firm that advises top global companies in outsourcing their services. The pandemic has forced the industry to realize the benefits of a hybrid work environment, which had, among others, allowed BPOs to hire workers who otherwise live too far from the office.
