Peter Bendor-Samuel, CEO of Everest Group, commented on Freshwork’s ability to effectively expand beyond IT service management and CRM (customer resource management) into various other business functions.
An improvement in the macro sentiment, whenever it comes, can only help. While the market has been pulling back hard in the first half of the year on technology spend, “over the last two weeks, we have seen an uptick in customer sentiment,” Peter said in an email. This “looks like it is signaling that the market has bottomed out, and we have a modest increase in spending,” he added.
