The Mid-2025 Deal Commercials Roundup: Cost, Pricing, and the Future Impact of AI

After nearly a three-year decline, the IT and BPO outsourcing industries were expected to rebound in 2025. However, macroeconomic headwinds – including shifts in cross-border cost structures – continue to create challenges, while the rapid adoption of AI is fundamentally transforming deal structures and economics.

In this webinar, our experts explored the key trends shaping the economics of outsourcing deals in the first half of 2025. We also examined the evolving pricing dynamics of software and cloud platforms – and discussed what these shifts mean for both buyers and providers.

What questions did the webinar answer?

• • How have outsourcing deal costs and pricing evolved in the first half of 2025?

• • What impact is AI having on deal structures and value realization?

• • How are software and cloud pricing models shifting – and what does it mean for enterprises’ sourcing strategies?

Who should attend?

• • CIOs, CTOs, CDOs

• • IT executives, IT strategy leaders

• • BPO department leaders

• • GBS leaders managing IT and BPO outsourcing contracts

• • Pricing and finance Leaders

• • Service providers