Mapping the Next: Key Priorities for 2025

Join us as we reveal findings from the annual “Mapping the Next: Key Priorities for 2025” study, offering an inside look into the top concerns, expectations, and goals of industry leaders for the coming year. This session will spotlight leaders’ core priorities, such as technology adoption, digital transformation, generative AI, customer experience, and sustainability.

Our experts will also discuss critical global services decisions, including build vs. buy strategies, in-house vs. outsourcing, onshore vs. offshore operations, and the balance between long-term and short-term contracts.

This is your chance to hear exclusive, high-impact insights and gain an edge so you can make more informed decisions that will improve organizational resilience, competitiveness, and chances of future success for 2025.

What questions will the webinar answer for the participants?

• • What are the trends that will shape the global services market in 2025?

• • What are the likely changes in sourcing spend, sourcing strategy (in-house vs. outsource), and locations?

• • What is the enterprise outlook on tech and AI adoption in 2025?

• • Which digital services and next-generation capabilities are expected to be in demand?

• • How are outsourcing deals, enterprises’ leverage of service providers, and bill rates expected to change?

Who should attend?

• • Enterprise/business leaders (CIOs, CDOs, CTOs, CFOs, CPOs)

• • Global sourcing leaders

• • GBS/shared services center heads

• • Leaders at IT and BP providers