Global Services Market Update: Leveraging Providers for GIC Success

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Driven by multiple disruptions over the last five years, including the COVID-19 pandemic, talent shortages, economic pressures, supply chain disruptions, and geopolitical tensions, enterprises are rethinking their sourcing strategies. This has introduced a new layer of dynamism to the fast-evolving global sourcing industry.

Watch Everest Group experts Vipin Alexander, Udit Anand, Ravneet Kaur, and Akshay Mathur for an insightful session exploring key developments in the global sourcing industry during the first half of 2024. The webinar covered updates on the global sourcing industry, the increased traction in the Global In-house Centers (GICs) leverage, and the role providers can play to make GICs a success.

With the resurgence of provider-assisted GIC setups, this session further explored different models through which providers support GIC setups, such as Build-Operate-Transfer (BOT), Assisted, and Joint Ventures (JV) models, with relevant case studies.

Additionally, attendees learned how providers stand to benefit from supporting GIC setup pursuits, and the capabilities they should develop to approach this opportunity pragmatically.

What questions did the webinar answer?

    •  How did the global sourcing market evolve in 2023 and H1 2024?

    • In what ways are providers facilitating the success of enterprises in their GIC journey, particularly in setting up GICs?

    • What capabilities / best practices should providers establish to pragmatically support GICs?

Who should attend?

    • Senior leadership (CEOs and CXOs) of enterprises

    • In-house centers/GICs/shared service centers leadership

    • Global sourcing managers

    • GBS and SOVM professionals

    • Senior leadership / strategy teams of providers

    • Sales teams for providers

    • Business unit leaders leading the GIC segment in providers

Vipin Alexander

Practice Director

Ravneet Kaur

Practice Director

Akshay Mathur

Partner