Generative AI: The Game Changer for GBS & GCCs

In today’s environment of rising cost pressures, tight labor markets, and relentless demand for innovation, traditional optimization levers such as offshoring and automation are no longer enough. Gen AI presents a game-changing opportunity to elevate productivity – and GBS and GCCs are ideally positioned to lead this transformation.

Watch us for a powerful webinar exploring how future-focused GBS and GCCs are already embedding gen AI into their service delivery models. Discover the latest developments, proven use cases, and operating model shifts that are enabling leading organizations to reinvent how work gets done – across finance, HR, IT, customer support, and beyond.

The time to move from pilots to scaled execution is now – and GBS and GCCs must act decisively to lead in the AI-powered enterprise of the future. This session revealed practical, actionable pathways to help build the next generation of future-ready GBS and GCCs.

What questions did the webinar answer?

• • What are the most high-impact and scalable gen AI use cases across functions like finance, HR, IT, and customer service?

• • How can GBS/GCCs move from gen AI experimentation to enterprise-wide adoption while managing risks, governance, and talent readiness?

• • What gen AI operating models, sourcing strategies, and ecosystem partnerships are emerging as best practices?

• • How will gen AI impact our current workforce, and what reskilling is required?

• • What is the business case and ROI for gen AI implementation in a GBS/GCC setup?

Who should attend?

• • CIOs and CTOs

• • Technology leaders

• • HR leaders

• • IT/BPO strategy and department heads

• • GBS/GCC heads

• • Shared services leaders

• • Global sourcing managers