From Playbooks to Provocations: GBS Reinvention for 2026

Heading towards 2026, traditional global business services models need to keep up with rising enterprise expectations, economic volatility, and the emergence of AI as a transformational force. In the midst of this change, the playbooks of the past, therefore, are no longer fit for purpose.

In this timely session, Everest Group experts will challenge conventional thinking and present bold convictions that GBS and GCC leaders must adopt to stay relevant and drive enterprise reinvention.

Attendees will walk away with a clear view of why the old operating models no longer serve, and what makes these provocations urgent today. How will these convictions reshape enterprise alignment, execution, and value creation? Nikhil Malhotra, Vice President, Shivi Pandey, Practice Director, and Kushagra Singh, Practice Director, will explore how leadership must evolve in the AI era, and how GBS/GCC functions can shift from being cost and delivery engines to becoming orchestrators of transformation.

What questions will the webinar answer for the participants?

• Why is the old playbook no longer enough, and what makes these provocations urgent now?
• Which convictions will define success through 2026, and how do they reshape enterprise alignment, execution, and value creation?
• What does leadership in the AI era demand, and how can GBS/GCC leaders shift from cost and delivery engines to orchestrators of transformation?

Who should attend?

• GBS heads
• GCC heads
• Shared services leaders
• IT/BP department heads
• Global sourcing managers
• CIOs
• CTOs