Europe and UK&I IT Services Outlook 2025

With pressing choices to be made about sourcing, costs, operating models, and AI adoption, enterprises and providers need to stay ahead of seismic shifts in the IT services landscape. With several anticipated avenues of disruption on the horizon – political instability, talent shortages, changing regulations, and escalating next-gen technology developments, among others – leaders are under increasing pressure to ensure business is sustainable and successful.

Watch our experts Amit Lad, Senior Analyst, Nitish Mittal, Partner, and Akash Verma, Practice Director, for critical insights into the key trends and shifts that will shape the IT services landscape in Europe and UK&I in 2025. This invigorating session outlined the evolving market outlook for 2025-2026, focusing the nature of deals in IT services, industry trends, and the consequent implications for enterprises and providers.

Attendees gained actionable insights into optimizing sourcing portfolios, aligning transformation budgets, and developing resilient, competitive strategies to survive and thrive in a dynamic market.

What questions did the webinar answer for the participants?

• • What are the trends that will shape the IT services market in 2025?

• • What is the Europe and UK&I IT services market outlook for 2025?

• • What are the likely changes to expect in sourcing spend, sourcing strategy (in-house vs. outsource), and locations?

• • What is the product-led operating model and its importance in accelerating business outcomes?

• • How will enterprise transformation budgets and sourcing portfolios evolve in 2025-2026?

• • Which digital services and next-generation capabilities are expected to be in demand?

Who should attend?

• • Chief executive officers

• • Chief finance officers

• • Chief procurement officers

• • Chief information officers

• • Global Sourcing Managers

• • Global business services leaders

• • Strategic sourcing leaders

• • Leaders at IT and BP providers

• • Chief Digital Officers

• • Heads of direct/indirect sourcing

• • CXM leaders

• • GBS / Shared services center heads

• • Locations heads

• • Talent / Workforce heads