2026 Enterprise Services Outlook: Growth, Agentic AI, and More

What do organizations need to prepare for as we look forward to 2026? Watch Everest Group’s subject-matter experts Shirley Hung, Vignesh Kannan, and AS Yamohiadeen to explore what lies ahead in 2026 across Finance & Accounting, Procurement, Supply Chain, and Enterprise Platform Services.

This timely webinar equipped service providers with a deep understanding of the key demand drivers that are expected to shape enterprise services growth over the next 12 months. The session explored how agentic and generative AI are set to disrupt the market and what that means for enterprise strategy and execution.

Attendees also gained actionable insights into how providers can successfully deliver value to midmarket and SMB clients, a segment increasingly critical in today’s competitive landscape.

What questions did the webinar answer for the participants?

• • What key demand drivers are fueling growth in enterprise services (both function and platform)?

• • What will be the impact of AI and likely disruptive impact in the next 12 months?

• • How can providers provide value to smaller buyers such as the mid-market and SMBs?

Who should attend?

• • IT/BPO strategy heads

• • IT/BPO service offering executives

• • IT/BPO marketing and sales leaders