Scaling Smart: The Philippines as a Strategic GIC Hub

In an engaging LinkedIn Live held on June 4, Everest Group experts Anish Agarwal, Vice President, and Rohitashwa Aggarwal, Partner, were joined by Paolo la’O, Country Head at Dexcom, Carolynne Claveria, Head of GBS+ Manila at Henkel, and Nicki Agcaoili, Chief Country Executive at Carelon Global Solutions Philippines, to explore how global organizations are reimagining their Global In-house Center (GIC) and Global Capability Center (GCC) strategies amid rising cost pressures, talent shortages, and accelerating technology shifts such as AI and automation.

As businesses strive to balance operational resilience, cost efficiency, and workforce expectations, the discussion highlighted how the Philippines continues to play a critical role as a strategic hub for GICs. The session examined the country’s evolving GIC value proposition and how it is adapting to meet the demands of the future.

Attendees gained timely insights into how the Philippines is positioned to support distributed delivery, embrace digital transformation, and serve as a key node in global GIC and talent strategies. Whether operating a center today or evaluating the Philippines as a GIC destination, the session provided practical guidance for leveraging the country’s strengths in a global services portfolio.

Key topics included:
• The evolving value proposition of the Philippines’ GIC/GCC market and its maturity journey
• Technology and talent trends shaping the next phase of Philippines-based GICs
• Actionable guidance for enterprises looking to scale or enter the Philippines GIC landscape

Missed the session? Watch the recording now to catch up on the insights.