One Voice, Many Languages: Exploring Language Translation & Accent Neutralization Tech

An increasing demand for native language support ️ and a growing volume of interactions is leading many enterprises to seek out innovative solutions for customer services. Prior approaches have included sourcing multilingual agents and setting up multilingual contact center hubs, but this is likely to be a costly method of meeting requirements as the demand soars.

In this LinkedIn Live session, Everest Group experts Chhandak Biswas and Sharang Sharma will explore the viability and potential impact of language translation and accent neutralization technologies. The discussion will include use cases and an exploration of the technology which is available on the market now and what’s coming down the line.

Attendees will come away with a good understanding of how these technologies can augment customer service offerings , and the challenges and benefits of adding these solutions to their organization’s technology stack.
During this in-depth LinkedIn Live, we’ll discuss:

• What types of solutions are currently available, and what innovations are anticipated in the future?
• How applicable and relevant are these solutions across various use cases?
• What challenges must be addressed to effectively implement these solutions?