Leveraging Gen AI to Enhance CXM: From Innovation to Implementation

While we recognize the huge potential of generative AI (gen AI) in enhancing Customer Experience Management (CXM), the questions on everyone’s mind are: How do we make it work in real-world scenarios, and where do we start?

Watch this interactive LinkedIn Live session to hear from Arte Merritt, Founder of Reconify, and Everest Group analysts, Shirley Hung and Sharang Sharma. We explored the roadmap for gen AI implementation, discuss what global businesses are considering in terms of deployment, address challenges, and examine whether companies should take on this journey independently or collaboratively.

During this event, we dove into questions such as:

• • Where do you start with your gen AI journey for CXM?

• • What areas should you be looking at immediately for implementation?

• • How do you co-innovate to minimize risks?