How Will Next-gen Technologies Be Financed in CXM Delivery?

In 2024, technology will likely be a significant differentiator in customer experience (CX) services, offering overall improved customer experiences and cost rationalization of CX services offered. Forward-thinking enterprises are questioning how new technologies such as generative AI (gen AI) will be commercialized and how it will impact CX services.

Watch this LinkedIn Live discussion with Everest Group’s David Rickard, Partner, Kunal Verma, Vice President, and Rahul Barwe, Vice President, to learn about emerging technologies’ impact on CX services and how they can be leveraged for commercial gain.

During this engaging LinkedIn Live, we discussed:

• The recent technologies being included in CX outsourced deals
• The impact of these technologies on pricing models for CX services
• How to commercialize Gen AI solutions