GBS Architectures: New Research Shaping the Industry

The global business services (GBS) landscape is evolving rapidly, and the industry is asking critical questions, including: How are peers structuring their GBS organizations? Is the landlord model gaining momentum? What role do Global Process Owners (GPOs) play? What enabling capabilities are GBS organizations investing in? How is business relationship management integrated within GBS?

Watch an insightful LinkedIn Live session where we’ll unveil findings from a first-of-its-kind, comprehensive study based on interviews with over 50 GBS leaders.

Our GBS experts explored the research findings and share insights on how GBS organizations are planning for success. Participants will learn about key patterns and factors shaping GBS operating structures and better understand how GBS organization’s architectures address challenges.

Don’t miss the chance to watch us discover the trends and shifts driving GBS evolution.

During this collaborative LinkedIn Live session, we discussed:

• How are other GBS organizations structured, and is the landlord model becoming more prevalent?
• What is the role and placement of GPOs?
• Which enabling capabilities are GBS investing in?
• How is business relationship management organized within GBS