Future-ready CX: How Brands Are Prioritizing Customers and AI Amid Disruption

In today’s challenging economic environment, customer experience (CX) leaders are under pressure to do more with less — delivering seamless, loyalty-driving journeys while cutting costs, adapting to workforce disruptions, and keeping pace with fast-evolving technologies like AI.

In a recent LinkedIn Live session, industry leader Cate Marquez, Chief Experience Officer at Terra Kaffe, joined Everest Group’s Chhandak Biswas, Practice Director, and David Rickard, Partner, to share key strategies CX leaders have been using to stay ahead .

The conversation offered practical insights into how organizations can elevate customer experience, manage rising expectations, and strike the right balance between automation and human talent.

Attendees gained perspective from a hands-on CX leader and industry analysts, with real-world examples, provider strategies, and tips for prioritizing what matters most in a shifting landscape .

Topics covered included:
• How organizations are improving customer experience and loyalty while managing tighter budgets
• How leaders are striking the right balance between AI, automation, and human talent
• How strategic partnerships with CX providers are enabling faster, smarter improvements

Missed the session? Watch the recording now to catch up on the insights.