Exclusive First Look: Engage – London 2026 Key Themes

Everest Group Engage is heading to London in 2026, bringing senior GBS, sourcing, vendor management, and shared services leaders together with analysts and industry experts. 

Join Deborah Kops, Principal of Sourcing Change and Conference Chair for Engage London 2026, along with Everest Group’s Mark Fissell, for an exclusive LinkedIn Live preview of two brand-new, high-impact workshops that will shape how GBS organizations lead in the next era.

In this session, we will explore the thinking behind these workshops, why they are critical to today’s GBS agenda, and how attending Engage London 2026 can help you build practical roadmaps for transformation, value creation, and enterprise influence. 

Workshop Highlights 

First Look: Reinventing the GBS Operating Model in the Age of Agentic

This workshop tackles how agentic AI is redefining GBS operating models and enterprise roles. You will learn how governance, talent strategy, and location decisions must evolve for AI-enabled delivery. The session provides frameworks connecting digital maturity to service expansion and business value, and a diagnostic lens to assess readiness and next steps in the age of agentic.

GBS Service Experience: Is the Juice Worth the Squeeze?

Improving customer sentiment is important, but making the financial case for service experience improvements is harder. In this interactive workshop, GBS leaders explore the Everest Group and Sourcing Change approach to defining, quantifying, and sustaining financial ROI from service experience initiatives. You will test frameworks that link experience improvements to enterprise value and learn how to make your business case stick with Finance.

During this LinkedIn Live, we will discuss: 

• The key themes and strategic value of these two flagship workshops
• Why these sessions are essential for GBS leaders navigating AI disruption and value proofing 
• How Engage London 2026 is planned to equip attendees with frameworks, tools, and insights for real impact 

Don’t miss this preview of Engage London 2026, where community, research, and practical frameworks converge to help GBS leaders excel. 

Register now for the LinkedIn Live event.

For more information on Engage London 2026, click here.