Disrupting Healthcare from the Inside: The Rise of GCCs

The healthcare industry is evolving rapidly, driven by the growing demand for personalized care, cost efficiency, and digital innovation. As strategic hubs of excellence, GCCs are playing a pivotal role in reshaping healthcare across the four key pillars – patient, payer, provider, and pharma.

Join industry leaders Murali Krishna, Chief Global Officer & Country Head at Providence GCC, Bharath M, Vice President at Everest Group, Bala Sankaranarayanan, Ex-President & CEO Thryve Digital GCC, and Suneela Thatte, VP and Head – R&D India Merck Healthcare, as they discuss the transformative role of GCCs in healthcare.

Together, speakers and attendees will explore how GCCs are not just supporting but actively shaping the future of healthcare – delivering better patient outcomes, enhancing payer-provider collaboration, accelerating pharma innovation, and redefining healthcare operations.

During this session, we explored:

• • The most pressing challenges in healthcare today and how GCCs are stepping up to address them

• • How GCCs are leveraging emerging technologies like AI and predictive analytics to improve healthcare outcomes

• • How GCCs collaborate with global counterparts to drive healthcare innovation, with examples of cross-border partnerships that have made a significant impact

• • The new opportunities emerging for GCCs as the industry shifts toward value-based care

• • What the future holds for healthcare GCCs. Will they remain enablers, or will we see more decision-making and strategy functions based within them?