Innovation at Scale: The India GCC Edge

Global Capability Centers (GCCs) in India were no longer limited to support functions—they had emerged as pivotal drivers of enterprise innovation. With growing economic uncertainty and rising demand for agility, organizations had turned to their GCCs to lead transformative initiatives across business, technology, and operational domains.

Everest Group’s Nikhil Malhotra hosted an exclusive LinkedIn Live session spotlighting the winners of the nasscom GCC Awards – Innovation with Impact category. The session explored the strategies and shifts that enabled India-based GCCs to deliver high-impact innovation, scale future-ready teams, and embed cultures of continuous transformation.

Nikhil was joined by Jimmi James, Senior Director at Lowe’s Catalyze; Vaibhav Pandhari, Head of Technology at Voya Global Services Private Limited; and Yash Vardan Singh, Senior Manager at GCC Industry Initiative.

This global conversation was tailored for GBS and GCC leaders, enterprise technology and operations executives, and transformation stakeholders who aimed to elevate the strategic role of their GCCs.

During this in-depth LinkedIn Live, the panel discussed:

• • How the innovation landscape had evolved within India GCCs, and what emerging trends had shaped this transformation

• • How India GCCs measured the business value created through innovation

• • How GCCs embedded a sustainable culture of innovation across diverse teams and functions

• • The most effective models for building, scaling, and optimizing innovation teams within the GCC ecosystem