CX Just Got Smarter, Faster, and Better with Agentic AI

In the age of intelligent automation, customer experience (CX) leaders explored the next frontier: agentic AI. With greater autonomy and decision-making capabilities, agentic AI is reshaping how enterprises deliver responsiveness, personalization, and efficiency across the customer lifecycle.

In this LinkedIn Live session, experts discussed how agentic AI differs from traditional automation, what it means for customer-facing functions, and the real-world measurable outcomes enterprises are already seeing.

Leaders gained valuable insights into the technology’s potential, its strategic implications, and practical considerations for integration into existing CX operations.

During this collaborative session, we explored:
✅ What agentic AI is and how it differs from traditional AI in customer experience
✅ How agentic AI improves personalization, efficiency, and satisfaction across the customer lifecycle
✅ Implementation challenges and ethical considerations for CX leaders
✅ Real-world use cases and measurable outcomes from agentic AI deployments

Thank you to everyone who joined us live and contributed to the conversation!

Missed the session? The recording is available to watch on demand.