A top global bank engaged Everest Group to modernize and optimize its network of more than 20 delivery locations. The bank needed a future-ready footprint that balanced efficiency, resilience, and cost competitiveness as automation and talent market shifts accelerated.

Everest Group defined design principles, evaluated global location options, and built financial business cases to help the bank shape a streamlined, scalable model for 2030. The work revealed more than US$1 billion in potential savings and provided a clear blueprint for long-term transformation.

Client challenge

Balancing cost, resilience, and complexity

The bank managed a fragmented global footprint with inconsistent site performance and no structured framework for consolidation or expansion. Growing automation-driven headcount changes added pressure to rethink staffing needs. With locations spread across India, China, Central and Eastern Europe, the Middle East and North Africa, Latin America, North America, the UK/Europe, and Canada, leadership lacked cohesive decision-making criteria and visibility into the future-state implications of maintaining such a broad network.

Everest Group solution

A data-driven blueprint for delivery optimization

Everest Group established design principles to align location decisions with cost, talent sustainability, resilience, and scalability. The team developed multiple future-state scenarios and assessed global locations based on talent availability, cost structure, regulatory and geopolitical risk, and long-term sustainability.

Financial business plans quantified baseline and end-state costs and highlighted where consolidation or diversification unlocked the most value. The result was a clear roadmap that guided transitions, migration timelines, and automation implications.

Results and impact

Simplified footprint and more than US$1 billion in potential savings

The bank can consolidate to five or more core strategic hubs by 2030 while preserving operational strength. Everest Group’s analysis identified more than US$1 billion in potential savings and enabled leadership to make confident, evidence-based decisions. According to the Head of Migrations and Capacity Management, the engagement “designed a best-in-breed portfolio that really set us apart.”

Why Everest Group

The bank chose Everest Group for its expertise in global delivery strategy and objective analytics.

This engagement provided clarity at scale, a rigorous decision framework, and actionable guidance, positioning the bank to execute a future-ready delivery strategy with confidence.

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