• Decoding Accenture’s WEVO investment: implications for enterprise CX and insight models 
• How to build a European CX contact center: where Europe leads, where it lags, and what sovereignty really means 
• TCS acquires Coastal Cloud: Signaling consolidation in the Salesforce services landscape 
• The C.L.O.U.D. Framework for BFSI’s Journey in the Cloud
• Cloud a Vital Enabler in Enterprise-Scale AI in BFSI
• BFSI’s Shift from Cloud Adoption to Cloud Optimization
• 5 Strategic Ecosystem Collaboration Pillars to Maximize BFSI Cloud Value
• Everest Group’s Reports Portal: Powerful New Capabilities to Access Insights Faster
• AI’s Chicken Or Egg Dilemma: What Comes First, Vision Or Data?
• When Robots Learn: The Rise Of Polyfunctional, Intelligent Automation