Uday Gupta

Senior Analyst
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Related Reports

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Conversational AI and AI Agents in Customer Experience Management (CXM) Products – Provider Compendium 2025

Conversational AI and AI Agents in Customer Experience Management (CXM) Products – Provider Compendium 2025

Conversational AI and AI Agents in Customer Experience Management (CXM) Products PEAK Matrix® Assessment 2025

Conversational AI and AI Agents in Customer Experience Management (CXM) Products PEAK Matrix® Assessment 2025

Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2025

Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2025

Tech Vendor Spotlight: Accent Localization in Customer Experience Management (CXM)

Tech Vendor Spotlight: Accent Localization in Customer Experience Management (CXM)

Webinar Deck: AI Agents in Action: Driving CX Excellence

Webinar Deck: AI Agents in Action: Driving CX Excellence

AI-powered Customer Experience (CX) Transformation: Preparing for the 2030 Contact Center

AI-powered Customer Experience (CX) Transformation: Preparing for the 2030 Contact Center

Navigating Macroeconomic Turbulence and Generative AI Advances: Customer Experience Management (CXM) State of the Market 2024

Navigating Macroeconomic Turbulence and Generative AI Advances: Customer Experience Management (CXM) State of the Market 2024

Conversational AI Products – Provider Compendium 2024

Conversational AI Products – Provider Compendium 2024

Conversational AI Products PEAK Matrix® Assessment 2024

Conversational AI Products PEAK Matrix® Assessment 2024

Customer Experience Management (CXM) Services CXO Insights: Key Issues Report 2024

Customer Experience Management (CXM) Services CXO Insights: Key Issues Report 2024

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Salesforce and ServiceNow’s Investment in Genesys: What it Means for Agentic CX Outcomes

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Embracing Strategic Business Outcomes in Digital CX: A New Benchmark for Success in CXM Service Delivery

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