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We strengthen bold leaders – from the world’s largest companies to ambitious disruptors – helping them outpace the competition and shape the future.
What We Offer
Our memberships, custom support, and in-depth published research equip you with the reliable information you need to make data-led decisions with measurable success.
Our Expertise
We blend deep industry expertise with leading-edge research driving growth, innovation, and resilience. With Everest Group, data meets strategy, and vision turns into measurable impact.
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Our wealth of resources inspires ideas and new ways of thinking with real-world solutions and the latest trends that drive your business forward.
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We’re committed to helping you get it right. Through trusted expertise, rigorous research, and practical insights, we enable businesses to make confident decisions.
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Customer Experience Management (CXM) Services Peak Matrix® Assessment
Soundhound’s Acquisition of Interactions: Advancing the Agentic AI Agenda | Blog
Communication Platform-as-a-Service (CPaaS) PEAK Matrix® Assessment
Contact Center-as-a-Service (CCaaS) PEAK Matrix® Assessment
Private Equity is Reshaping Customer Experience: The Verint Acquisition in Focus | Blog
Salesforce and ServiceNow’s Investment in Genesys: What it Means for Agentic CX Outcomes | Blog
NiCE Acquires Cognigy: Integrating Conversational AI and Execution in One CX Stack | Blog
CXM Meets Agentic AI: Are We Ready to Scale Yet? | Blog
Salesforce’s Agentforce 3: A Bold Bet on Enterprise-Grade AI Agent Management | Blog
