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Who We Serve
We strengthen bold leaders – from the world’s largest companies to ambitious disruptors – helping them outpace the competition and shape the future.
What We Offer
Our memberships, custom support, and in-depth published research equip you with the reliable information you need to make data-led decisions with measurable success.
Our Expertise
We blend deep industry expertise with leading-edge research driving growth, innovation, and resilience. With Everest Group, data meets strategy, and vision turns into measurable impact.
Insights
Our wealth of resources inspires ideas and new ways of thinking with real-world solutions and the latest trends that drive your business forward.
Company
We’re committed to helping you get it right. Through trusted expertise, rigorous research, and practical insights, we enable businesses to make confident decisions.
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Contact Center-as-a-Service (CCaaS) PEAK Matrix® Assessment
Private Equity is Reshaping Customer Experience: The Verint Acquisition in Focus | Blog
Salesforce and ServiceNow’s Investment in Genesys: What it Means for Agentic CX Outcomes | Blog
NiCE Acquires Cognigy: Integrating Conversational AI and Execution in One CX Stack | Blog
CXM Meets Agentic AI: Are We Ready to Scale Yet? | Blog
Salesforce’s Agentforce 3: A Bold Bet on Enterprise-Grade AI Agent Management | Blog
NiCE Is Looking Beyond CCaas and the Move Might Signal Something Important for the Entire CX Industry | Blog
Hybrid Orchestration in Contact Centers: Observations from Parloa-Verint Partnership | Blog
An Organizations CX Transformation Journey | Market Insights™
