The banking industry is entering a new phase of technology transformation, marked by focused execution, legacy systems modernization, and heightened regulatory expectations. As banks move beyond early digital initiatives, they are prioritizing operational resilience, simplification, and faster time-to-value. At the same time, an increased focus on responsible AI adoption, shaped by guidance from central banks and regulators, is redefining IT governance, risk management, and provider evaluation criteria. This shift is driving demand for IT service providers that can combine cloud-native delivery with execution maturity, while embedding automation and data-driven insights across the transformation life cycle.
In this report, we assess 37 leading IT service providers’ capabilities in the banking industry. The report analyzes providers’ alignment with enterprise needs through their investments, partnerships, and differentiated offerings. As banks revisit their sourcing strategies, this compendium offers comprehensive insights across core banking functions to support informed decisions related to transformation planning and partner selection.
