A leading oil and gas company sought to assess and improve the performance of its technology and services vendors. Leadership had growing concerns about value delivery, innovation, and service quality but lacked the objective data needed to validate performance issues. Everest Group’s vendor benchmarking and performance assessment provided clarity and equipped the company to strengthen its supplier relationships. 

Client challenge

Dissatisfaction with vendors but unclear root causes

The company relied on multiple vendors for critical operational and digital support but had limited visibility into how their performance compared with industry best practices. Perceived performance gaps lacked data validation, increasing the risk of inefficiency, missed innovation, and weak negotiation leverage. Leadership needed independent insight to distinguish real issues from incorrect assumptions.

Everest Group solution

Delivering objective benchmarking and negotiation guidance

Everest Group benchmarked the company’s vendors against best-practice peers across delivery performance, value realization, innovation, commercial alignment, and relationship management. A detailed review of actual performance metrics identified strengths, gaps, and opportunities to tighten governance. Everest Group then provided negotiation guidance tailored to the client’s context, enabling clearer, more productive provider discussions.

Results

Improved vendor collaboration and stronger operational alignment

Armed with objective data, the company entered vendor discussions with greater clarity and confidence. Benchmarking validated legitimate concerns, corrected inaccurate assumptions, and shaped improvement actions.

The company achieved stronger commercial and operational alignment, enhanced accountability, and more effective vendor collaboration.

Why Everest Group

The company chose Everest Group for its independent perspective, vendor benchmarking expertise, and ability to translate comparative data into practical recommendations.

This engagement enabled better decision-making, stronger vendor relationships, and a more resilient sourcing model.

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