Driving progress in enterprise platform services



Our research on enterprise platform services (EPS) explores the latest advancements in platform solutions from technology vendors and the IT services that support them.

We bring our clients leading insights and innovation to accelerate transformation and realize better outcomes, with in-depth research into:

  • Technology platforms: CRM, ERP, HCM, digital, and data platforms
  • IT services: Consulting, implementation, and management
  • Market trends: Data-driven insights and expert analysis



The EPS market

The EPS market is undergoing a transformative shift, propelled by the emergence of cloud-based, AI-powered, and data-driven solutions, and this evolution is generating an increased need for inventive and industry-tailored offerings.

Within the EPS market, enterprises have faced difficulties establishing a future-proof platform architecture and efficiently integrating solutions. Although service providers have boosted satisfaction levels for SMB enterprises through their expertise, customer satisfaction for larger enterprises is declining, especially in talent management and innovative solution development. In the last year, providers witnessed a 5% decrease in the percentage of satisfied customers, grappling to meet the expectations of large enterprises for customized solutions.

Our continuum of services

Published Research

Build a case, substantiate, and validate. Companies across industries rely on our high-value reports informed by industry-leading analytics and analysts to guide their strategies.

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Memberships

Our member clients benefit from a combination of published research, data sets, assessments, insights, and analyst inquiries. Through this access, our clients become some of the most sophisticated leaders in the world.

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Custom Decision Support

Move forward with clear action. When you need a light-touch engagement designed to give you insights to solve your problem or capitalize on an opportunity – we have your back.

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