How Gen AI Can Redefine the Economics of CX

Join us for an exclusive LinkedIn Live discussion with Everest Group’s Partner, David Rickard, and Practice Director, Chhandak Biswas, alongside other industry experts. They’ll share deep insights and real-world strategies to help you stay competitive in an AI-driven market.

As expectations soar, organizations must deliver seamless, personalized, and cost-effective experiences. Generative AI is revolutionizing customer experience by advancing automation, personalization, and operational efficiency. However, striking the right balance between cost optimization and exceptional customer satisfaction remains a critical challenge.

Don’t miss this opportunity to learn how generative AI is reshaping the economics of customer experience!

What we’ll explore:

• How AI-driven CX is transforming operational efficiency and personalization
• The right balance between automation and human-centricity
• Overcoming challenges in AI adoption
• What’s next for CX in the next 3–5 years
• How to measure and prove gen AI’s ROI

Speakers

David Rickard
Partner, Everest Group

Chhandak Biswas
Practice Director, Everest Group

Ashish Chawla
Head, CX & Consulting, Firstsource