Banking and Insurance GBS/GCC: Building the Capabilities for the Future

Banking, financial services, and insurance (BFSI) GBS/GCCs are under pressure to rethink their service portfolios and embrace right-shoring strategies to stay competitive. The key to standing out lies in developing specialized, niche capabilities that not only enhance service delivery but also drive exceptional enterprise value.

We hosted this exclusive roundtable with our experts and peers to explore how BFSI GBS/GCCs are harnessing niche and specialized capabilities to transform service delivery and enhance enterprise value. We discovered insights from industry leaders on the evolving landscape of these capabilities and engage in discussions on the challenges, opportunities, and best practices to stay ahead of the curve and drive exceptional value.

Participants explored:

• • What key capabilities are truly niche or specialized, and how they impact enterprise value creation

• • The challenges and opportunities in creating a business case or proof of concept (PoC) for these capabilities

• • The trend of moving regulated and licensed roles to offshore or nearshore delivery centers

• • Best practices for building and scaling specialized capabilities, from a DIY mindset to collaborations with service providers or start-ups

Who attended:

• • GBS/GCC heads

• • Enterprise and GCC/GBS functional leaders

• • GBS/GCC strategy heads

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.