GBS Architectures: One Size Does Not Fit All
For over three decades, Global Business Services (GBS) has been a key operational model designed to align with enterprise needs. A complex interplay of enterprise power structures, scale, and functional priorities shapes GBS architectures. Since GBS architecture is highly contextual to the enterprises it serves, there is no universal blueprint for its design and implementation. However, industry leaders continuously assess what works and does not to identify structural patterns that drive value.
In this first-of-its-kind report, Everest Group, in collaboration with Sourcing Change, analyzes insights from leading GBS organizations to examine the foundational elements of GBS architecture. Rather than prescribing a single approach, the findings offer a comprehensive view of the diverse ways GBS organizations operate, capturing variations in reporting lines, geographic considerations, resourcing approaches, and industry dynamics that continue to shape the evolution of GBS.
This report is available to members.