Digital Interaction Intelligence State of the Market 2024

Everest Group defines Digital Interaction Intelligence (DII) as an analytics product that offers a fact-based, technology-driven approach to understanding user interactions on various applications, particularly business applications. It captures user actions and metadata from multiple desktops to reconstruct and analyze processes available independent of professional services. The technology offers a data-based approach to process optimization through different applications and use cases spanning industries and process areas.

In this report, we analyze the DII market, software providers, and third-party enablers (providers and system integrators). The report examines the market size, adoption trends, solution characteristics, product capabilities and trends, and the provider landscape.