Conversational AI for IT Management Products – Provider Compendium 2024

IT management, once viewed as a troubleshooting function, has transitioned into a holistic entity that improves employee experience and streamlines business operations. Conversational AI is leading this transformation, translating AI capabilities into measurable business benefits such as elevating user experience, productivity, and cost efficiency.

Moreover, generative AI can significantly boost conversational AI platforms' performance by enhancing their conversational intelligence and cognitive capabilities, improving data security and quality, assessing multimodal sentiments, analyzing agent behavior, enhancing virtual agent training, and providing other valuable functionalities.

Consequently, organizations are increasingly adopting conversational AI platforms, especially to support and expand IT management and uncover growth opportunities.

This compendium provides comprehensive and fact-based snapshots of 12 conversational AI for IT management technology providers and analyzes their capabilities. It enables providers to benchmark their capabilities against their peers, while buyers can assess the providers based on their desired set of capabilities.