Global Locations State of the Market 2023: Changing Locations Landscape in the Face of Economic Uncertainty | Locations PEAK Matrix®
Offshoring/nearshoring has seen an uptick across functions as enterprises have embarked on a road to recovery post the pandemic. In 2023 as well, rising cost pressures and talent-related challenges in onshore geography will continue to move the pendulum in favor of offshore/nearshore geographies.
Asia Pacific continues to dominate the global services landscape as major tier-1 Indian cities maintain their Leader positions across functions. The Philippines continues to remain a Leader for contact center and transactional business process services work. In EMEA, Poland and Ireland continue to be the locations of choice for IT-BP delivery. Locations in LATAM continue to witness growth in terms of new capabilities to serve the North American (especially the US) market. Mexico, Argentina, and Colombia continue to maintain their position as Major Contenders (in the global landscape) for most functions.
The Global Locations State of the Market Report 2023 describes the global services locations landscape and examines the location-related developments and trends to design a best-fit locations portfolio strategy.
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