PEAK Matrix®
Global Locations State of the Market Report: Talent Drives Global Location Strategies | Locations PEAK Matrix®
The global services market witnessed an increase in activity in 2021, and 2022 looks positive from a growth perspective. Offshoring/nearshoring has seen an uptick as enterprises embark on a road to recovery post the pandemic.
Across the globe, Asia Pacific continues to dominate the global services space as major tier-1 Indian cities maintain their Leader positions, and the Philippines continues to remain a Leader for contact center and transactional BPS work. China is primarily leveraged for digital functions around cloud, cybersecurity, analytics, and engineering/R&D services, and EMEA, Poland, and Ireland continue to be locations of choice for IT-BP delivery. Within the Americas, Canada continues to witness growth in terms of new centers setups and capabilities development to serve the North American market at a moderate cost arbitrage over the leading US markets. Colombia is a Leader for transactional BPS delivery, and Mexico and Argentina continue to maintain Major Contender positions for most functions.
The Global Locations State of the Market Report 2022 describes the global services locations landscape and examines location-related developments and trends to design a best-fit locations portfolio strategy.
What is the PEAK Matrix®?
The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.