Global Business Services CXO Insights: Key Issues Report 2022

Our Key Issues in Global Sourcing reports are based on annual surveys that capture the market’s pulse on key aspects of the global sourcing industry. This report presents the results of a study that Everest Group conducted over October and November 2021 with senior stakeholders from global enterprises across departments, such as procurement, IT, and Global Business Services (GBS), to understand the issues on their mind as they planned for 2022. This report focuses specifically on GBS stakeholder groups.

The study provides perspectives on how leading global enterprises are putting the pandemic behind them to focus on developing resiliency in 2022 and beyond. We highlight GBS stakeholders’ growth sentiments, key priorities, challenges, and initiatives from a global sourcing perspective.