Operational Efficiency and CX to Drive RPA Adoption into 2022 | In the News

The COVID-19 crisis exposed the inefficiencies of legacy business models. It also challenged the very survival of businesses that rely on manual operations. This forced businesses to accept the importance of automation for ensuring business resilience, agility and growth.

The Everest Group touted that the global Robotic Process Automation (RPA) software market surpassed US$1.2 billion at the end of 2019, posting a healthy year-on-year pre-pandemic growth of over 75%. Although the pandemic slowed growth in 2020, the Everest Group expects RPA adoption to experience a significant uptick coming out of the crisis.