Microsoft Business Application Services – Provider Compendium 2025

The rising demand for intuitive, user-friendly, and connected systems, with the flexibility to operate in the cloud, is rapidly transforming the Microsoft Business Applications services market. Microsoft’s significant investments in AI and its advanced capabilities, such as generative AI, is accelerating adoption by creating an integrated intelligent ecosystem for the Dynamics 365 and Power Platform suite.

Enterprise expectations have evolved into CRM- or ERP-focused engagements, driving demand for providers with deep CRM/ERP capabilities in Microsoft. While some prioritize ERP or CRM specialization, many prefer partners with balanced expertise across both. Providers are responding by deepening Microsoft partnerships, establishing AI-focused Centers of Excellence (CoEs), and refining their strategies to boost efficiency, customer engagement, and security.

This compendium provides comprehensive and fact-based snapshots of 32 Microsoft Business Application service providers, highlighting their capabilities. Each profile offers a comprehensive picture of the provider’s service focus, key IP solutions, and domain investments. The report assists buyers in selecting the best-fit provider for their needs and enables providers to benchmark themselves against their peers.