Identity and Access Management (IAM) Technology: Voice of the Customer 2025

Enterprises face a surge in identities, human, machine, and application, across on-premises, multi-cloud, and edge environments. Against that backdrop, Identity and Access Management (IAM) technology has become the control plane for enforcing Zero-trust policies, ensuring compliance with regulatory mandates, and enabling seamless, secure user experience.

Everest Group’s Identity and Access Management Technology-Voice of the Customer 2025 report provides a panoramic, buyer-validated view of today’s IAM technology landscape. Drawing on a global survey of senior security and identity leaders across enterprises, the study examines how enterprises allocate budgets across IAM technology domains, revealing clear differences by industry, geography, and company size. It also links spending patterns to real-world experiences, such as onboarding friction, integration gaps, pricing pain, or stalled innovation, which erode satisfaction.

The report benchmarks 11 leading IAM technology providers against 8 parameters relevant to IAM technology, offering buyers and providers a clear view of competitive strengths and improvement areas.