Systems of Execution (SoEs) for Integrated IT Operations
Enterprise IT environments are becoming increasingly complex. Traditional IT operations (ITOps) models, which rely on manual processes and reactive workflows, are ineffective in addressing today’s operational demands. Systems of Execution (SoEs), powered by agentic AI, introduce a new operational paradigm rooted in autonomy and context-aware decision-making. These systems enable a shift from fragmented, ticket-based models to intelligent, self-healing ecosystems that enhance efficiency, reduce downtime, and scale operational resilience.
In this report, we examine how SoEs are reshaping ITOps by embedding AI agents into service management workflows, highlighting the resulting operational and financial benefits. It focuses on how SoEs reduce technology run costs, enhance responsiveness, and drive continuous optimization. The report also outlines high-impact use cases, phased adoption roadmaps, strategic imperatives for enterprises and providers, and key pitfalls to avoid during SoEs’ adoption.
This report is available to members.