Accelerator
The Impact of SDA on Services TCO
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Introduction
The market for Service Delivery Automation (SDA) is a fast moving one, both in terms of adoption as well as advances in technology. Adoption of SDA is changing traditional global services models and the associated Total Cost of Ownership (TCO). Partially- or fully-automated processes reduce the number of FTEs that are needed to deliver services. The reduction in headcount can bring big cost savings to an organization or outsourcing service provider with not only lower salary costs but also the total costs of hire to retire.This report is available to members.