PricePoint™: Q1 2016 Points to Consider in the Pricing of Outsourcing Services

Scope

PricePoint Q1 2016 includes the following:

• Assessment of pricing drivers in ITO and BPO including:
• Buy-side dynamics
• Supply-side dynamics
• Key macroeconomic factors
• Overall impact of the drivers on pricing in Q1 2016
• Pricing outlook for Q2 2016
• Featured research
• AMS, estimation models, and next-generation automation benefits

Contents

This report contains in-depth analysis of the drivers that impact the pricing of ITO and BPO services. The drivers included in the analysis are:

• Buy-side drivers including deal size, deal volume, value mix, and new deal-renewal mix
• Supply-side drivers including resource utilization, support costs, and service provider financial performance
• Macroeconomic factors affecting the United States and India including operating cost inflation and foreign exchange rates

This report also contains the aggregated impact of these drivers on pricing in Q1 2016 and the outlook for Q2 2016.

The featured research assesses the following aspects of application management services and includes the following sections:

• Tiered escalation support structure
• AMS estimation models
• Next generation automation productivity

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