Our members are at the center of everything we do. We’re focused on helping them make confident decisions by applying pragmatic research in their unique context. We strive to build trusted partnerships that deliver breakthrough value and grow into lasting friendships.
Jimit Arora
Chief Executive Officer
Our conferences
How we help
-
Memberships
Memberships
As a member, you gain access to leading-edge research, actionable data, expert assessments, and custom insights. With these resources, you can shape bold strategies, make smarter decisions, and lead with confidence.Learn More -
Engage conferences
Engage conferences
Connect with global leaders at our premier conferences who are redefining industries like yours. Gain actionable frameworks, peer insights, tangible use cases, and build the strategic partnerships that drive growth and spark innovation.Learn More -
Published research
Published research
Our in-depth reports and expert analysis strengthen your business cases, validate decisions, and drive impactful strategies – backed by our industry-leading data and analytics.Learn More -
Custom decision support
Custom decision support
When you need sharp insights to solve complex challenges or seize emerging opportunities, our tailored engagements provide the clarity and direction to drive meaningful action.Learn More
Generative AI
From Playbooks to Provocations: GBS Reinvention for 2026
FCC Tech Transformation: Powering a New Era of AI and Compliance
Scaling Smart: Why You Need Data Observability in Your AI Strategy
Leading with Intelligence: Building the Next Generation of Customer Loyalty in the AI Era
From Fatigue to Focus: Retail and CPG Investment Priorities for 2026
The Economics of Renewal: Why Future Pressures Will Drive a Competitive Edge
Client comments
“
Connected and influential
VP of Market Intelligence and Insights Technology CompanyIs it too forward to tell you that after only a quick skim of this information, I want to cry tears of joy? Others told us they couldn’t get the information and to go away – this is incredibly valuable information to use with our executives.
“
Bullet-proof recommendations
Supply Excellence Executive Fortune 100 Equipment ManufacturerYou exceeded our expectations. You really understood our context very quickly. It was clear that you went to a great level of granularity in your analysis. We liked how you provided quantitative supporting evidence to give us comfort in making the right decision. Really difficult to argue against. Great job.
“
Fact-based perspectives
VP of External Partners COE Insurance FirmEverest Group is the #1 BPO research firm in the world, bar none. You take all the puzzle pieces – and it is a very puzzling and complex world we live in these days – and fit them all together for us.
“
Passionate expertise
Head of Global Sourcing Top 10 financial services firmI was extremely impressed with the work – the team knocked it out of the park. Thanks for the excellent partnership.
“
Responsive and flexible approach
Leader of Vendor Management Team, Manufacturing FirmOn behalf of the team, allow me to thank you for working so closely with us to help us understand your approach and how the conclusions were arrived at, and for seeking our input.
