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  • Market Insights™
    May 19, 2026

  • Location Spotlight
    May 18, 2026

    Everest Group’s Location Spotlight reports assess established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market…
  • Location Spotlight
    April 30, 2026

    Everest Group’s Location Spotlight reports assess established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market…
  • Market Insights™
    April 20, 2026

  • Location Spotlight
    March 18, 2026

    Everest Group’s Location Spotlight reports assess established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners and location strategy professionals stay ahead of the competition in understanding key market…
  • Location Spotlight
    Feb. 06, 2026

    Everest Group’s Location Spotlight reports assess established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market…
  • Location Spotlight
    Jan. 05, 2026

    Everest Group’s Location Spotlight reports assess established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market…
  • Pinnacle Model®
    Nov. 24, 2025

    Global Capability Centers (GCCs) are increasingly positioned as innovation engines, moving from back-office support to strategic partners that co-create solutions with the broader ecosystem. This report examines how GCCs are collaborating with external entities – such…
  • Pinnacle Model®
    Nov. 24, 2025

    Global enterprises are reconfiguring their operating models to respond to disruptive technologies, shifting customer demands, and rising geopolitical and economic pressures. In this context, the ability to build and scale next-generation capabilities has become essential. This…
  • Thematic Report
    Nov. 21, 2025

    Global organizations are increasingly seeking ways to optimize multilingual service delivery to better connect with diverse customer bases. While English remains the dominant business language, the ability to engage customers in their native languages has become…
  • LinkedIn Live
    Nov. 19, 2025

    In an evolving landscape where analyst relations (AR) shape market perception and business success, leaders continued to look for proven tactics embraced by experienced AR professionals. Everest Group’s Katrina Menzigian, along with industry experts from other…
  • Webinar
    Nov. 18, 2025

    In 2025, transformation remains at the forefront of the global services industry. With AI reshaping the solutioning landscape and costs remaining volatile, the rules of deal structuring are changing rapidly. Additionally, sourcing models and delivery economics…
  • Pinnacle Model®
    Nov. 10, 2025

    Global Capability Centers (GCCs) have evolved from cost-focused execution hubs into strategic innovation engines. Today’s best-performing centers actively shape business models, deliver new solutions, and influence enterprise strategy. This report benchmarks 58 GCCs using Everest Group’s…
  • Pinnacle Model®
    Nov. 10, 2025

    Access to a skilled, future-ready workforce is becoming the defining factor for GCC success as they evolve from execution hubs to strategic partners in enterprise transformation. This Pinnacle Model® analysis identifies GCCs delivering the highest business…
  • Market Insights™
    Nov. 05, 2025

  • Market Insights™
    Nov. 05, 2025

  • Market Insights™
    Nov. 05, 2025

  • Market Insights™
    Nov. 04, 2025

  • Event
    Oct. 23, 2025

    In 2025, transformation remains at the forefront of the global services industry. With AI reshaping the solutioning landscape and costs remaining volatile, the rules of deal structuring are changing rapidly. Additionally, sourcing models and delivery economics…
  • Thematic Report
    Sep. 30, 2025

    India remains the most extensively leveraged location globally for delivering a wide range of services. Its vast and diverse talent pool, strong cost competitiveness, and supportive operating business environment drive this leadership. The country continues to…

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