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Showing 22 results
  • Thematic Report
    May 18, 2026

    Mid-market enterprises are increasingly emerging as a strategic growth segment within the Human Capital Management (HCM) landscape as organizations scale operations, formalize HR processes, and modernize workforce management practices. These enterprises are seeking cloud-based platforms that…
  • Tech Launch Perspective
    Nov. 21, 2024

    Rapid AI adoption is reshaping the enterprise technology landscape, driving businesses to seek solutions that enhance performance, streamline operations, and support innovation. Organizations seeking to harness AI are increasingly adopting hybrid AI models that offer flexibility,…
  • Blog
    Oct. 07, 2024

    Sustainability is now a vital focus for engineering firms, driven by shifting consumer preferences, technological progress, and environmental awareness.   This blog examines how companies are adapting their value chains and processes, in order to meet…
  • Thematic Report
    Sep. 06, 2024

    Recent advancements in AI have transformed the way enterprises deliver Customer Experiences (CX), enhancing every CX function’s capabilities. AI adoption in CX is increasing, varying across functions and industries, as enterprises integrate new AI features into…
  • Tech Launch Perspective
    May 15, 2024

    Generative AI’s landscape is swiftly evolving, marked by frequent announcements that highlight its rapid progress. Traditionally, automation has had limited impact on creativity; however, the emergence of generative AI has shifted this paradigm, unlocking new levels…
  • LinkedIn Live
    April 30, 2024

    In today's hyper-connected world, there's a growing demand for seamless, personalized customer experiences, which is challenging marketers to create, share, and track quality content at scale. The content supply chain (CSC) addresses this need by integrating…
  • Event
    March 28, 2024

    For the IT/BPS/GBS sectors, impact sourcing has become a key talent strategy, emerging from a niche pilot program to a transformative process for improved business results. This socially responsible process of outsourcing allows for greater inclusivity,…
  • State of the Market
    March 27, 2024

    The Customer Experience (CX) landscape is evolving rapidly with significant changes occurring in customer behavior and expectations. Consumers have high expectations and are unlikely to return if they encounter a subpar experience. This makes it extremely…
  • Webinar
    March 07, 2024

    Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of…
  • Thematic Report
    March 07, 2024

    Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of…
  • State of the Market
    Feb. 14, 2024

    The Customer Data Platform (CDP) landscape is swiftly evolving due to the growing demand for data-driven real-time personalization, loyalty, and engagement. This evolution has heightened the significance of CDP providers adapting their offerings to meet changing…
  • Provider Compendium
    Dec. 18, 2023

    The rising digital native population demands seamless and innovative experiences driven by emerging technologies. Providing such experiences necessitates a robust and interconnected set of solutions to deliver seamless connected experiences supported by technology. The emphasis on…
  • PEAK Matrix®
    Dec. 12, 2023

    The rising digital native population seeks seamless and innovative experiences driven by emerging technologies. Providing such connected experiences supported by technology requires a robust and interconnected set of solutions. In our digitally driven society, Digital Experience…
  • Blog
    Nov. 27, 2023

    Deciding betweenServiceNow’s dedicated and shared instances can be challenging for organizations. By comparing the options against seven key parameters ranging from organizational size and business process complexity to the cost of ownership and customization options, enterprises…
  • Event
    July 25, 2023

    Automotive original equipment manufacturers (OEMs), classified as Tier 1, 2, and 3, are experiencing a substantial and permanent change in customer preferences due to the widespread adoption of Software Defined Vehicles (SDVs) and Autonomous, Connected, Electric,…
  • Provider Compendium
    July 14, 2023

    Government regulations regarding privacy, the impending demise of third-party cookies, and the increasing demand for personalized experiences have propelled the widespread adoption of Customer Data Platforms (CDPs). Enterprises, recognizing the inherent value in their organizational data,…
  • PEAK Matrix®
    May 23, 2023

    Government regulations regarding privacy, the impending demise of third-party cookies, and the increasing demand for personalized experiences have propelled the widespread adoption of Customer Data Platforms (CDPs). Enterprises, recognizing the inherent value in their organizational data,…
  • Blog
    March 23, 2023

    Impact sourcing can transform individual lives, create diverse and inclusive workforces for employers, and deliver economic benefits to entire communities. Hearing first-hand about the power of impact sourcing at the Development Dialogue gathering in India was…